Probikeshop is a French online retailer specialising in spare parts, components and equipment for regular to intensive cyclists. Founded in 2005 in Lyon by Olivier Rochon, the site covers MTB, road, gravel, BMX and electric bikes.
Our catalogue now features over 40,000 products from more than 300 brands, including Shimano, SRAM, Maxxis, Continental, DT Swiss, Fox and Castelli. We also distribute Zeen, our own brand of frames and components. We deliver to France and 15 other European countries.
Probikeshop is a dedicated cycling specialist: our entire range is devoted to bikes across all disciplines — MTB, road, gravel, BMX, cyclocross and e-bikes. This specialisation is reflected in our catalogue: we stock the parts that general retailers don't, from mech hangers and shock seals to freehub bodies and fork cartridges.
Our team is made up of riders and technicians who can answer your questions on compatibility, fitting and maintenance via live chat and email, Monday to Friday from 8:30 am to 5:00 pm.
Since our relaunch in January 2024, we have shipped over 300,000 orders. Our customers rate us 4.7/5 on Trustpilot based on over 171,000 reviews.
Frequently asked questions
Does Probikeshop still exist?
Yes, and with the same enthusiasm as ever!
Probikeshop is up and running and dispatches orders every day. The site was taken over in January 2024 following a period of restructuring in late 2023 and has dispatched more than 300,000 orders since then.
The team has 15 members, all from the previous team, with an average of eight years’ service. We are based in our original offices on Quai Rambaud in Lyon. Our catalogue now has more than 40,000 products and grows every week.
This new chapter is, above all, a story of friendship: Olivier, our founder, took the helm again alongside Ken, his lifelong friend. We are moving forward step by step, with the same enthusiasm we have had since 2005.
Who took over Probikeshop?
Probikeshop was taken over in January 2024 by its original founder, Olivier Rochon, in partnership with Ken Gessler, owner of Troika.
The partnership is no coincidence: Ken was already working alongside Olivier when Probikeshop was founded in 2005. It is a return to the company’s roots, away from large financial groups.
Logistics are handled by Snowleader, a major French outdoor retailer, through its subsidiary Robloch'log.
The operations team is made up entirely of people who were part of the original venture, based in Lyon.
Is Probikeshop a reliable site?
Yes. Probikeshop is rated 4.7/5 on Trustpilot based on over 171,000 customer reviews.
The site is published by Probikeshop, a company registered in France under the number 983316951, with registered offices at 52 QUAI RAMBAUD, 69002 LYON.
Three tangible guarantees:
Proven logistics. Your orders are picked, packed, and dispatched by Snowleader, one of France's leading online outdoor retailers.
30 days to change your mind. Return shipping is free if you opt for a store credit note. Our customer service team liaises directly with brands.
A volume that speaks for itself. Over 300,000 orders dispatched since January 2024. Shopify presented us with an award for this first year of takeover.
Was Probikeshop placed into liquidation?
No. Probikeshop was never liquidated.
The company was placed into receivership in October 2023 following difficulties faced by its shareholder at the time, the German group SSU. Receivership is a protective legal procedure, not a closure.
A takeover plan was approved by the Commercial Court in December 2023. All customers with pending orders during the transition period were refunded.
Operations resumed in January 2024 with a team of 15 long-standing employees and a new French logistics partner, Snowleader.
That period is behind us: more than 300,000 orders have been fulfilled since.
Who is the founder of Probikeshop?
Olivier Rochon founded Probikeshop in 2005. He still runs the company today from the Lyon offices.
To relaunch the brand in January 2024, he partnered with Ken Gessler, owner of the company Troika, who was already supporting him when it was created in 2005.
The 15 team members who run the website were all part of the previous team, with an average length of service of 8 years.
We share the same vision: a specialist website, close to its customers and passionate about the gear.
Can you order from Probikeshop?
Yes. Over 40,000 products are available to order across spare parts, components, accessories, and gear for MTB, road, gravel, BMX, and electric bikes.
We deliver to France and 15 other European countries, including Belgium, Switzerland, Italy, Spain, Germany, and the Netherlands.
Delivery is free to pick-up points on orders over €100 in mainland France. Allow 2–3 working days for delivery in France. Payment in 3x, 4x, or 10x instalments is available with Alma.
You have 30 days to return a product. Return postage is free if you choose a store credit note.
What is the difference between Probikeshop and other online cycling shops?
Its main difference lies in the depth of its technical range dedicated solely and entirely to bikes.
In practical terms, this makes two big differences.
The depth of our spare parts range. We list the components you won't find at general retailers: mech hangers by frame model, jockey wheels and cages, freehub bodies, shock seals and bushings, fork cartridges, headset spacers. That's what allows you to repair rather than replace.
The level of advice. All our technicians are active cyclists. They handle compatibility and assembly questions all day long, focusing purely on cycling.
You can reach them via live chat or email Monday to Friday from 8:30 am to 5:00 pm.
If you are looking for the right part for your bike, that has been our trade since 2005.
Probikeshop: Everything cycling, nothing but cycling.
What is Zeen?
ZEEN is a premium bicycle brand born from the desire of
enthusiasts to build their own bikes, in keeping with
their vision of cycling.
ZEEN stands out with an independent and unapologetic approach:
building bikes that its founders primarily want to ride
themselves. This standard translates into cutting-edge
technological products, rigorously developed and offered at a fair price.
ZEEN is growing with the ambition
to make cycling more accessible,
without compromising on service
quality.
Thanks to its partnership
with the retailer PROBIKESHOP,
the brand is accelerating its distribution
and strengthening its customer
support. A logistical and commercial
collaboration designed to
bring ZEEN closer to all cyclists
looking to access our products
with complete peace of mind.
